A simple reminder sequence
| When | Message | Action |
|---|---|---|
| At booking | Confirmation with date, time, address and map link | Add to calendar |
| 24 hours before | Reminder with Confirm / Reschedule buttons | Reschedule frees the slot |
| 3 hours before | Short nudge with directions and what to bring | None |
| After a miss | Polite message offering a new slot | Rebook |
| After the visit | Care instructions and follow-up date | Book follow-up |
More levers
- Online booking at any hour
- Waitlist that auto-offers cancelled slots
- Deposits or card holds for long or costly slots where appropriate
- Clear cancellation policy shown at booking
- Short forms: collect only what you need
Privacy and consent
- Get opt-in for WhatsApp messages and record it.
- Keep clinical details out of message text.
- Use approved templates and the right category.
- Follow local laws such as DPDP, GDPR or HIPAA where applicable.
Measure
Track no-show rate by month, reminder response rate and slots recovered. Even a small reduction can recover meaningful revenue. See our health platform and clinic guide.
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Frequently asked questions
What is a good no-show rate?
It varies by specialty and region; focus on reducing your own baseline.
Are WhatsApp reminders allowed for patients?
Yes with opt-in and compliant templates; avoid sensitive details in the text.
Can you set this up?
Yes, with calendar integration and reporting.
Get a free quote in 24 hours
Tell us what you need. We reply with scope, timeline and a fixed price.