Automate customer support, lead qualification, appointment booking, order updates, and sales follow-ups on WhatsApp — the channel your customers already love and use every day.
Automate customer support, lead qualification, appointment booking, order updates, and sales follow-ups on WhatsApp — the channel your customers already love and use every day.
AWI Digital builds custom whatsapp automation solutions for startups and enterprises worldwide — with a specialisation in India, UK, US, and Singapore markets. Every solution is built to scale, integrate with your existing stack, and generate measurable ROI from day one.
Intelligent WhatsApp bots that understand natural language, handle FAQs, qualify leads, collect information, and escalate to human agents — trained specifically on your business.
Automated flows that capture name, email, requirements, and budget from inbound WhatsApp enquiries — scoring and routing them to your CRM and sales team instantly.
Scheduled and triggered WhatsApp broadcasts for order confirmations, appointment reminders, payment alerts, restock notifications, and promotional campaigns with up to 98% open rates.
Full order journey automation — confirmation, shipping updates, delivery alerts, review requests, and re-order prompts — all via WhatsApp without customer needing to check email.
WhatsApp flows that show availability, collect booking details, send confirmations, reminders 24h before, and follow-up post-appointment — for clinics, salons, consultants, and more.
Connect WhatsApp flows to your CRM (HubSpot, Zoho, Salesforce), ERPs, Google Sheets, payment gateways, and any API for fully automated data sync across your stack.
Map your customer journey and identify the highest-impact WhatsApp touchpoints — from first enquiry to post-purchase.
Official WhatsApp Business API configuration, business verification, and template message approvals from Meta.
Build conversation flows, AI understanding layers, and backend integrations for your specific use cases.
Comprehensive testing across all flows, edge cases, and fallback scenarios before go-live.
Go live with real-time analytics on message delivery, response rates, and conversion metrics.
Monthly analysis of conversation drop-off points and continuous improvement of flows and AI responses.
Yes, always. We integrate exclusively with the official Meta-approved WhatsApp Business API (via approved BSPs). This ensures your account is compliant, won't get banned, and can send both template and session messages at scale.
A broadcast tool sends one-way messages (campaigns, notifications). A WhatsApp bot handles two-way conversations intelligently — understanding customer replies, asking follow-up questions, collecting data, and routing to the right outcome. We build both, and often combine them.
Absolutely — India is WhatsApp's largest market. We've built automations for clinics, real estate agents, e-commerce brands, education companies, and professional services in Kerala, Maharashtra, Delhi, and across India. WhatsApp automation typically delivers 3–5x better engagement than email.
A focused WhatsApp automation (e.g. lead capture + FAQ bot) can go live in 1–2 weeks. Full e-commerce or multi-flow systems typically take 3–5 weeks. Meta template approval timelines (24–72 hours) are the main external dependency.
Tell us your use case and we'll show you exactly what's possible. Free consultation — no commitment.
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