A reminder schedule
| When | Action |
|---|---|
| On completion | Send the invoice with a payment link and clear due date |
| 3 days before due | Friendly reminder |
| On the due date | Short ‘due today’ message |
| 7 days overdue | Polite follow-up asking if anything is blocking payment |
| 14 days overdue | Stronger reminder; phone call by the owner |
| 30 days overdue | Formal notice per your terms |
Make invoices easy to pay
- Number, date, due date and amount visible at the top
- Bank details and a payment link
- Itemised lines and tax shown clearly
- Send by WhatsApp or email, whichever the client reads
- Accept the payment methods your clients prefer
Credit control habits
- Agree payment terms in writing before work starts
- Take deposits for large jobs
- Review the ageing report weekly
- Stop new work for long-overdue accounts
- Keep a record of every reminder
Automate it
An invoice generation app can create tax-ready invoices and send the reminders automatically. See the GST and VAT requirements your invoices must meet.
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Frequently asked questions
Can I charge interest on late payments?
Rules differ by country and contract; check local law and put terms in writing.
Will reminders upset clients?
Polite, consistent reminders are normal; harshness is what damages relationships.
Can you automate reminders for my business?
Yes, via an invoicing app or n8n workflow.
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